Job Head of Installations — Security Solutions, Calgary

Job Description

The Head of Installations will lead a coast-to-coast installations operation for commercial security projects. This role requires a master of detail, fluent in the language of physical security and oversee a team of project coordinators to ensure on-time and on-budget delivery. The ideal candidate is as comfortable coaching project managers as guiding high-profile clients through obstacles—always with a calm, solutions-first approach when projects face adversity.

Key Responsibilities

• Project Oversight: Provide end-to-end leadership for all installation projects, ensuring delivery is on schedule, within scope, and aligned with contractual standards and client expectations.

• Team Leadership: Directly supervise and mentor a team of project coordinators and managers and installation staff, supporting their professional development and holding them accountable for project outcomes.

• Client & PM Liaison: Act as the senior point of contact for both project managers and major clients, facilitating transparent communication, rapid problem resolution, and ensuring a seamless client experience.

• Budget & Timeline Management: Maintain meticulous oversight of project budgets, schedules, milestones, and KPIs to guarantee profitability and flawless execution.

• Issue Resolution: Proactively identify risks, respond decisively to project crises, troubleshoot technical and resource challenges, and put out “fires” to keep projects on track and clients satisfied.

• Quality & Compliance: Uphold the highest standards of safety, regulatory compliance, documentation, and installation best practices across all engagements.

• Continuous Improvement: Review and refine installation processes, integration practices, and reporting mechanisms to drive efficiency and margin improvement across the division.